Most companies don’t have a broadband connection that they can trust. That is why it is so difficult to find the best provider and it has become a big task to choose from those available.
Broadband is the lifeblood of many businesses in today’s world. However, most companies do not think carefully before choosing a service. This leads to very poor customer services and low prices, leaving companies struggling with a broadband connection that is inappropriate.
For this reason, it is very important to be attentive to a few things when choosing a broadband provider and package. There are areas that companies should consider when choosing a provider and they include:
- Customer service
You need to find out what customer service really is like. If there’s something that really doesn’t make sense or is not easy to understand at some point, how easy is it to get someone to call on the phone or even through chat with technical knowledge for help? Does the person you speak to understand what you mean and understand the business? The value of a great account manager should never be underestimated. They can make a big difference in the quality and level of service you receive.
- Connection to multiple locations
If your company has branches or multiple offices or if you plan to expand, find out if the provider can offer support in many locations. You may need to create a network between all locations to share data and files and allow workers to use the same resources. Usually a lot of technical expertise is needed for WANs and it helps to work with a broadband provider who knows exactly how they work.
- Understanding VoIP
VoIP made promises to offer cheap and even free calls to everyone and the technology has yet to catch up. Using this can really cut down on phone bills to a great extent. This is based on internet connectivity so you have to find a provider that really knows exactly how it works and why it is a great option.
- Expectations
It’s important to make sure your expectations match what the vendor promises. There is a contract that is established between the broadband provider and your own company, it establishes the expected services and the allowed downtime. In the event that this exceeds, compensation will be received. In addition, they must be clear about how long to wait for problems to be resolved. This is a quality guarantee that protects your company.
- Security
As you may already know, the Internet is a place with threats against your company’s IT security. When sending and even receiving sensitive data, it is essential that you have a provider that can be trusted and is capable of unbalancing hackers. Regardless of how cheap or expensive broadband is. It must have malware, denial of services, and virus protection. You need a firewall to keep all hackers out. Most packages come with free security software.