Rotcanti.com

Software full of Performance

Here are six techniques you can use to help you say things simply but persuasively and even forcefully:

(1) Clarify your thinking. The most common source of confusing messages is confused thinking. We have an idea we haven’t thought of. Or we have so many things we want to say that we can’t say it. But we have such a strong opinion that we cannot keep it. As a result, we are poorly prepared when we speak and confuse everyone. The first rule of candor, then, is to think before you say something. Organize your thoughts.

(2) Say what you mean. Say exactly what you mean.

(3) Get to the point. Effective communicators don’t beat around the bush. If you want someone to buy something, ask for the order. If you want someone to do something, say exactly what you want them to do.

(4) Be concise. Don’t waste words. The confusion grows in direct proportion to the number of words used. Speak clearly and briefly, using the shortest, most familiar words.

(5) Be real. Each of us has a personality, a combination of traits, thought patterns, and gestures, that can help us communicate clearly. For maximum clarity, be natural and let your true self come out. You will be more convincing and much more comfortable.

(6) Speak in pictures. The cliché that “a picture is worth a thousand words” is not exactly true (try to explain the Internal Revenue code using nothing but pictures). But words that help people visualize concepts can go a long way in getting a message across. Once Ronald Reagan’s Strategic Defense Initiative became known as Star Wars, his opponents had a powerful weapon against it. The name gave it the image of a distant futuristic dream beyond the reach of current technology. Reagan could never present a more powerful positive image.

Your one-on-one communication will acquire real power if you learn to send simple, clear and assertive messages; if you learn to monitor the listener to determine that your message was received correctly; and if you learn to get the desired response by approaching people with due attention to their behavioral styles.

Your finesse as a communicator will grow as you learn to identify and overcome barriers to communication. Practice the six techniques I just mentioned, and you will see your effectiveness as a transmitter of messages grow steadily.

But sending messages is only half of the communication process. To be a truly accomplished communicator, you must also cultivate the art of listening.

If you’re approaching a railroad crossing on a blind curve, you can send a message with your car horn. But that is not the most important part of your communication task. The communication that counts takes place when you stop, look and listen.

We are all familiar with the warning on signs at railroad crossings: Stop, Look and Listen. It is also a useful warning for communication.

It’s easy to think of communication as a process of sending messages. But sending is only half the process. Receiving is the other half. So, at the appropriate time, we have to stop sending and prepare to receive.

A sign on the wall of Lyndon Johnson’s Senate office puts it realistically: “When you speak, you are not learning.”

listening country

Listening pays every day in the business world. Smart salespeople have learned that you can talk your way out of a sale, but you can listen your way into one. They listen to their customers to find out what their needs are and then focus on meeting those needs. Skilled negotiators know that no progress can be made until they have heard and understood what the other side wants.

Listening requires thought and care

Listening, like speaking and writing, requires thought and care. If you don’t concentrate on listening, you won’t learn much and you won’t remember much of what you learn.

Some experts claim that professionals earn between 40% and 80% of their salary listening. However, most of us retain only 25% of what we hear. If you can increase your retention and comprehension, you can increase your effectiveness in the information age of the 21st century.

listen with your eyes

If you listen with just your ears, you’re missing a lot of the message. Good listeners keep their eyes open as they listen.

Look for feelings. The face is an eloquent means of communication. Learn to read their messages. While the speaker is delivering a verbal message, the face may be saying, “I’m serious,” “I’m kidding,” “It hurts to tell you this,” or “This gives me great pleasure.”

Some nonverbal cues to watch out for:

– Rubbing one eye. When you hear “I guess you’re right” and the speaker rubs his eye, he guesses again. Frequent eye rubbing is a sign that the speaker is having trouble internally accepting something.

– Feet tapping. When a statement is accompanied by foot tapping, it usually indicates a lack of confidence in what is being said.

– Rubbing fingers. When he sees your thumb and forefinger rub together, it often means the speaker is hiding something.

– Stare and blink. If you’ve made your best offer and the other person is looking up at the ceiling and blinking rapidly, your offer is under consideration.

– crooked smiles Most genuine smiles are symmetrical. And most facial expressions are fleeting. If a smile is noticeably crooked, you’re probably looking at a fake smile.

– Eyes that avoid contact. Poor eye contact can be a sign of low self-esteem, but it can also indicate that the speaker is not telling the truth.

It would be unwise to make a decision based solely on these visible signs. But they can give you valuable advice on the kinds of questions to ask and the kinds of answers to watch for.

Good listeners make things easy

People who do not know how to listen will find few who are willing to come to them with useful information.

Good listeners make it easy for those they want to listen to. They make it clear that they are interested in what the other person has to say.

Leave a Reply

Your email address will not be published. Required fields are marked *